Terms & Conditions - TruTripper

 

TruTripper

 

Booking Terms and Conditions

 

These Booking Conditions, together with our privacy policy, website and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with My Fly Page Limited trading as TruTripper, Registered Office: 30 City Road, London, United Kingdom, EC1Y 2AB (“we”, “us”, “our”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.  

 

By making a booking, the first named person on the booking (the lead name) agrees on behalf of all persons detailed on the booking that:

 

  1. he/she has read these terms and conditions and  has the authority to and does agree to be bound by them;

 

  1. he/she consents to our use of information in accordance with our Privacy Policy;

 

  1. he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;

 

  1. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

 

We offer accommodation, flights, car hire, transfers and other services that are available to be purchased separately. In other words, you may decide to just purchase accommodation from us or you may decide to purchase accommodation and a flight, etc. Whatever you decide, we will treat each element as a separate booking so that the price charged in total for the booking of more than one element will always equal the prices charged separately for each individual element. To help you to identify which element you would like to book, prices on our website are listed by element and each element of the booking is available to buy separately at the same price as it would be if more than one element is booked. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

 

Our obligations to you will vary depending upon whether we act as a Principal in the sale of single-element bookings (such as accommodation or flight only bookings), or as a Flight-Plus Organiser; our differing obligations are set out below, in two separate sections: Section A contains the conditions which will apply to all bookings; Section B contains the conditions which will also apply when you purchase a Flight-Plus arrangement from us.

 

SECTION A – APPLICABLE TO ALL BOOKINGS

 

1.              Booking and Paying for your Arrangements

 

A booking is made with us when a) you tell us that you would like to accept our written or verbal quotation; b) you pay us a deposit (or full payment if required at the time of booking); and c) we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion.

 

A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking.

 

If your confirmed arrangements include a flight, we will issue you with an ATOL Certificate and a confirmation. Upon receipt, if you believe that any details on the ATOL Certificate or confirmation or any other document are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document within 24 hours of our sending it out. 

 

The balance of the cost of your arrangements (including any applicable surcharge) is due at the time of booking (or such other period of time as may be advised to you at the time of booking). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.

 

2.              Pricing

 

The price of your arrangements will be confirmed at the time of booking.

 

We reserve the right to amend the price of unsold arrangements at any time and correct errors in the prices of confirmed bookings.

 

The price of your confirmed booking is subject at all times to changes in transport costs, such as fuel, which are part of our contracts with transport providers; to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in the currency exchange used to calculate your arrangements any or all of which may result in a variation of the price of your chosen arrangements.

 

3.              Accuracy

 

We endeavour to ensure that all of the information and prices both on our website and in any advertising material that we publish are accurate; however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. We strive to ensure accuracy of descriptions shown, however, we are not always able to control all the components of your chosen arrangements and it is possible that an advertised facility may be withdrawn or changed.

 

4.              Insurance

 

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

 

Details of a policy that may be suitable to cover the arrangements you book are available via our website; please follow the following link  for further details and to obtain a quotation. If you purchase your travel insurance via this link, it nevertheless remains your responsibility to ensure that the policy purchased is suitable and adequate for your personal needs. 

 

5.              Cutting your Booking Short

 

If you are forced to return home early, we cannot refund the cost of any services you have not used. If you cut short your arrangements and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your arrangements not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

 

6.              Changes by you

 

If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £50 per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.

 

Please Note: Certain arrangements may not be amended, even to change a name, after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

 

If fewer people travel than originally booked there may be extra charges to pay which will be advised to you when you make the changes.

 

7.              If you Cancel

 

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We recommend that you use recorded delivery. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below, along with an administration fee of £50 per person. The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling:

 

Number of days prior to departure when written confirmation is received by us:

Cancellation charge as a % of total price of the element(s) of the booking cancelled:

56 days or more

Deposit or applicable proportion of deposit

55-29 days

50% 

28-15 days

70%

14-8 days

90%

Less than 7 days

100%

 

Please Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

 

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

 

8.              Changes or Cancellations by Us

 

We may in exceptional circumstances be required to cancel your booking in which case we will provide you with a full refund of all monies paid. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation.

 

No refund will be paid if we cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

 

Very rarely, we may be forced by "force majeure" (see clause 9 below) to change or terminate all or some of your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.

 

9.              Force Majeure

 

Except where otherwise expressly stated in these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, adverse weather conditions and all similar events outside of our own or the relevant supplier(s) control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

 

10.           Our Liability

 

10.1       We have a duty to select the suppliers of the arrangements making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the arrangements, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the booking in question or any acts or omissions of the supplier, its employees or agents.

 

10.2       We will have no liability for any personal injury that arises during your use of the arrangements, unless any such injury is caused by our negligence. Please note that it is your responsibility to show that we have been negligent if you wish to make a claim against us and whether or not we have acted negligently will be judged in accordance with the local health and safety standards.

 

10.3       We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

 

(a)             The act(s) and/or omission(s) of the person(s) affected;

 

(b)            The act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

 

(c)            Unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or

 

(d)            An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

 

10.4       We limit the amount of compensation we may have to pay you if we are found liable under this clause in the following ways:

 

(i)             Loss of and/or damage to any luggage or personal possessions and money:

 

The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the applicable excess on your travel insurance policy because you are assumed to have adequate insurance in place to cover any losses of this kind.

 

(ii)            Claims not falling under (i) above or involving injury, illness or death:

 

The maximum amount we will have to pay you in respect of these claims is the price paid by or on behalf of the person(s) affected in total.

 

(iii)           Claims in respect of international travel by air, sea and rail, or any stay in a hotel

 

a.             The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

 

b.             In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

 

c.              When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

 

10.5       It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves strictly in accordance with the complaints procedure set out in these conditions.

 

10.6       Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

 

10.7       Please note we cannot accept any liability for:

 

(i)              Any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or

 

(ii)             Any business losses.

 

10.8       We will not accept responsibility for services or facilities which do not form part of our agreement with you or where they are not advertised on our website. For example any excursion you book whilst away. 

 

10.9       Nothing in this clause 10 in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this clause 10, any reference to us includes our employees and agents.

 

11.           Accommodation Ratings, Building & Development Work

 

All classifications of properties have, wherever possible, been taken from official ratings. We cannot accept responsibility for changes occurring after publication on our website.

 

We will endeavour to advise you of any building or refurbishment work underway at any property you have booked; we cannot anticipate where work will take place outside of the grounds. We strive to maintain high standards in the accommodation that we offer, and as such there may be the necessity for some ad-hoc and unforeseeable maintenance work.

 

12.           Special Requests  

 

Any special requests must be advised to us at the time of booking (e.g. diet, room location, a particular facility at a hotel etc.). You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

 

13.           Disabilities and Medical Problems

 

We are not a specialist disabled travel company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

 

14.           Complaints

 

We make every effort to ensure that your chosen arrangements run smoothly but if you do have a problem during your trip, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact complaints@trutripper.com. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at within 28 days of the end of your stay, giving your booking reference and all other relevant information. The address to use to submit written complaints to us is: TruTripper Customer Services Department, The Landing | Blue Tower | Media City | Salford | Manchester | M50 2ST. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

 

Please note that we offer an Alternative Dispute Resolution service through our ABTA membership. Please see clause 15 for further details.

 

15.           ABTA

 

We are a Member of ABTA, membership number Y6368. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

 

You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

 

16.           Your Behaviour

 

All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our guests or any third party or damage to property, we reserve the right to terminate your booking arrangements with us immediately.

 

In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party.

 

Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

 

17.           Passport, Visa and Immigration Requirements and Health Formalities

 

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your booked arrangements. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

 

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports.

 

Special conditions apply for travel to the USA, and all passengers must have the appropriate visa and individual machine readable passports. Please check www.usembassy.org.uk For European holidays you should obtain a completed and issued form EHIC prior to departure. 

 

Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://www.gov.uk/knowbeforeyougo.

 

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

 

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

 

Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include; https://www.gov.uk/knowbeforeyougo, www.hpa.org.uk, and www.nathnac.org, your General Practitioner or a specialist clinic.

 

18.           Delays, Missed Transport Arrangements and other Travel Information

 

If you or any member of your party miss your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

           

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. 

 

We cannot accept liability for any delay which is due to any of the reasons set out in clause 9 of these booking conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time). 

 

The carrier(s), flight timings and types of aircraft shown in this brochure or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it.  The latest flight timings will be shown on your tickets which will be despatched to you approximately two weeks before departure.  You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times.  If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know.

 

Please note the existence of a “Community list” (available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.

 

19.           Advance Passenger Information.

 

A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data, we will treat it in accordance with our privacy policy.

 

20.           Financial Security

 

We provide financial security for Flight-Plus bookings (see Section B, below) and ATOL protected flights. We do this by way of a bond held in favour of the Civil Aviation Authority under ATOL number 11231. When you buy an ATOL protected flight or Flight-Plus from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.  For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book and pay in the United Kingdom.

 

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

 

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

 

We provide financial security for any single-element bookings that you may make with us which do not include a flight (i.e. an accommodation only booking), by way of a Bond held by ABTA.

 

21.           Foreign Office Advice

 

You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the

 

countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. (See clause 9).

 

22.           Conditions of Suppliers

 

Many of the services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

 

23.           Jurisdiction

 

These Booking Conditions and any agreement to which they apply are exclusively governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be subject to the exclusive jurisdiction of the Courts of England and Wales.

 

SECTION B – APPLICABLE TO FLIGHT-PLUS BOOKINGS

 

This section applies to all Flight-Plus Bookings. Please read this section in conjunction with Section A of these Booking Conditions.

 

24.           What is a Flight-Plus?

 

A Flight-Plus exists where you book a flight out of the UK, or a flight into the UK where you departed from the UK by another means and on the same day, the day before or the day after, you also book either living accommodation or self-drive car hire, which takes place outside the UK and is supplied under or in connection with your flight. In all cases the services must cover a period of more than twenty four hours or include overnight living accommodation in order to make them a Flight-Plus. If in connection with the flight, on the same day, the day before or the day after you book the flight, you also book any other tourist services which are not ancillary to flight or living accommodation and which account for a significant proportion of the Flight-Plus, they will also form part of the Flight-Plus.

 

Please note that a flight which begins and ends in the United Kingdom will not form part of a Flight-Plus. A Flight-Plus will cease to exist and this clause will not apply if you cancel any component of your Flight-Plus; and as a consequence of that cancellation, the definition of a Flight-Plus is no longer satisfied. Where you book a Flight-Plus, we will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012.

 

25.           Our Liability for Flight-Plus

 

In these conditions, the failure or insolvency of a provider will have the meaning prescribed in Regulation 23 of the ATOL Regulations 2012.

 

If, before your intended departure on a Flight-Plus we become aware that any part of your Flight-Plus will not be provided a) because of the insolvency of any person concerned with the provision of the arrangements making up a Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we will make reasonable endeavours to provide you with suitable alternative arrangements at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of your Flight-Plus.

 

If, after your intended departure on a Flight-Plus we become aware your flight arrangements will not be provided a) because of the insolvency of any person concerned with the provision of the flight accommodation making up your Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we or the CAA will provide you with suitable alternative transport back to the place of departure or to another return point to which you have agreed. 

 

If, after your intended departure on a Flight-Plus we become aware that your living accommodation or self-drive car hire will not be provided because of the insolvency of any person concerned with the provision of the living accommodation or self-drive car hire making up your Flight-Plus, we will provide you with suitable alternative living accommodation or self-drive car hire at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of all unused flight accommodation, living accommodation, self-drive car hire and other tourist services forming part of your Flight-Plus.

 

Where suitable alternative arrangements are provided as set out in this section, we will where appropriate, pay you reasonable compensation, to include any incidental expenses reasonably incurred by you and evidenced by receipts. Compensation will not be payable if living accommodation or self drive car hire is offered by us and accepted by you with a higher price than that originally booked and is supplied in the same location as originally booked where no additional payment is made by you.

 

If cancellation occurs for reasons other than relating to insolvency, we will not be liable to pay you compensation and the above options will not be available. We will not make suitable alternative arrangements or pay you compensation in respect of any tourist services forming part of your Flight-Plus.  A refund will be given in respect of these services in the event of insolvency but we will have no further liability.

 

 

TRUTRIPPER

 

WEBSITE TERMS OF USE

 

Our Website Terms of Use (together with the documents referred to in it) tell you the terms of use on which you may make use of our website (www.trutripper.com) (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

 

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

 

When you visit our website or send e-mails to us, you are communicating electronically. We will also communicate with you by e-mail. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.

 

By using this website, you warrant to us that:

 

  1. You will not use our site or any material or information on it for any purpose that is unlawful or prohibited by these Terms;

 

  1. You are at least 18 years old and have the legal authority to use our site in accordance with these Terms;

 

  1. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of our site;

 

  1. All information that you provide about yourself and about anyone else shall be true and accurate.

 

INFORMATION ABOUT US

 

www.trutripper.com is a site operated by My Fly Page Ltd trading as TruTripper ("We"). We are registered in England and Wales under company number 09778534 and have our registered office at 30 City Road, London, United Kingdom, EC1Y 2AB. Our main trading address is TruTripper, The Landing, Blue Tower, Media City, Salford, Manchester, M50 2ST

 

TERMS THAT MAY APPLY TO YOU:

 

These terms of use refer to the following additional terms, which also apply to your use of our site:

 

  • Our Privacy and Cookie Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us along with information about the cookies on our site. By using our site, you consent to such processing and you warrant that all data provided by you is accurate

 

 

 

CHANGES TO THESE TERMS

 

We may revise these terms of use at any time by amending this page.

 

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

 

CHANGES TO OUR SITE

 

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

 

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

 

ACCESSING OUR SITE

 

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

 

You are responsible for making all arrangements necessary for you to have access to our site.

 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

 

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

 

KEEPING ACCOUNT DETAILS SAFE

 

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

 

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

 

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customerservcies@trutripper.com

 

INTELLECTUAL PROPERTY RIGHTS

 

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

 

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

 

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

 

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

NO RELIANCE ON INFORMATION

 

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.

 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

 

We upload traveller reviews, blogs and recommendations on to our website. Such reviews and blogs are the personal opinions of the author of said content and not that of TruTripper. We take no responsibility and accept no liability in relation to these reviews, blogs, recommendations or other similar content on the website, or any resulting acts, omissions or losses incurred.

 

LIMITATION OF OUR LIABILITY

 

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

 

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

 

If you are a business user, please note that in particular, we will not be liable for:

 

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

 

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

 

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

 

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

 

Different limitations and exclusions of liability will apply to liability arising as a result of any booking that you make via our site, which will be set out in our TruTripper Booking Terms and Conditions.

 

UPLOADING CONTENT TO OUR SITE

 

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload section, directly below.

 

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

 

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the following content standards:

 

            Content Standards

 

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

 

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

 

Contributions must:

 

·       Be accurate (where they state facts).

·       Be genuinely held (where they state opinions).

·       Comply with applicable law in the UK and in any country from which they are posted.

 

Contributions must not:

 

·       Contain any material which is defamatory of any person.

·       Contain any material which is obscene, offensive, hateful or inflammatory.

·       Promote sexually explicit material.

·       Promote violence.

·       Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

·       Infringe any copyright, database right or trade mark of any other person.

·       Be likely to deceive any person.

·       Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

·       Promote any illegal activity.

·       Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

·       Be likely to harass, upset, embarrass, alarm or annoy any other person.

·       Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

·       Give the impression that they emanate from us, if this is not the case.

·       Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

 

You are solely responsible for securing and backing up your content.

 

RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD


When you upload or post content to our site, you grant us the following rights to use that content:

 

  • You grant My Fly Page Ltd a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the services that we provide via our site and across any such other media channels as we may use currently or in the future.

 

  • You grant My Fly Page Ltd a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content to promote our site or the services that we offer either now or in the future.

 

VIRUSES

 

We do not guarantee that our site will be secure or free from bugs or viruses.

 

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

LINKING TO OUR SITE

 

You must not link (including deep linking) to our website or access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our prior written agreement.

 

If you wish to make any use of content on our site, please e-mail us at tradeservcies@trutripper.com

 

THIRD PARTY LINKS AND RESOURCES IN OUR SITE

 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

 

We have no control over the contents of those sites or resources.

 

APPLICABLE LAW

 

These terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction over any disputes that may arise out of these terms of use.

 

CONTACT US

 

To contact us, please email help@trutripper.com

 

Thank you for visiting our site.

 

TRU TRIPPER

WEBSITE TERMS OF USE
Our Website Terms of Use (together with the documents re
ferred to in it) tell you the terms of use on
which you may make use of our website (
www.trutripper.com
) (
our
site
), whether as a guest or a
registered user. Use of our site includes accessing, browsi
ng, or registering to use our site.
Please read these terms of use carefully before you start to
use our site, as these will apply to your
use of our site. We recommend that you print a copy of thi
s for future reference.
By using our site, you confirm that you accept these terms o
f use and that you agree to comply with
them. If you do not agree to these terms of use, you m
ust not use our site.
When you visit our website or send e-mails to us, you a
re communicating electronically. We will also
communicate with you by e-mail. You agree that all notices
, agreements, disclosures and other
communications that we provide to you electronically satisf
y any requirement that such
communications be in writing.
By using this website, you warrant to us that:
1.
You will not use our site or any material or information
on it for any purpose that is unlawful or
prohibited by these Terms;
2.
You are at least 18 years old and have the legal auth
ority to use our site in accordance with
these Terms;
3.
You agree to be financially responsible for all charges,
fees and other sums of whatever
nature which arise out of your use of our site;
4.
All information that you provide about yourself and abo
ut anyone else shall be true and
accurate.
INFORMATION ABOUT US
www.trutripper.com
is a site operated by My Fly Page Ltd trading as Tru Tripper
("We"). We are
registered in England and Wales under company number 09778
534
an
d have our registered office at
30 City Road, London, United Kingdom, EC1Y 2AB
.
Our main trading address is [insert]. Our VAT
number is [insert
].
TERMS THAT MAY APPLY TO YOU:
These terms
of
use refer to the following additional terms, which al
so apply to your use of our site:
Our Privacy and Cookie Policy (insert), which sets out the ter
ms on which we process any
personal data we collect from you, or that you provide to u
s along with information about the
cookies on our site. By using our site, you consent to such
processing and you warrant that all
data provided by you is accurate
Our Tru Tripper Booking Terms and Conditions (insert) will
apply to any booking of travel
services that you make via our site.
Our Tru Credit Terms and Conditions (insert) which will
apply where you register an account
to earn rewards with us.
CHANGES TO THESE TERMS
We may revise these terms of use at any time by amen
ding this page.
 

 

Please check this page from time to time to take notice of

any changes we made, as they are binding
on you.
CHANGES TO OUR SITE
We may update our site from time to time, and may change
the content at any time. However, please
note that any of the content on our site may be out of
date at any given time, and we are under no
obligation to update it.
We do not guarantee that our site, or any content on it
, will be free from errors or omissions.
ACCESSING OUR SITE
We do not guarantee that our site, or any content on it
, will always be available or be uninterrupted.
Access to our site is permitted on a temporary basis. We m
ay suspend, withdraw, discontinue or
change all or any part of our site without notice. We wi
ll not be liable to you if for any reason our site is
unavailable at any time or for any period.
You are responsible for making all arrangements necessary f
or you to have access to our site.
You are also responsible for ensuring that all persons wh
o access our site through your internet
connection are aware of these terms of use and other appl
icable terms and conditions, and that they
comply with them.
Our site is directed to people residing in the United Ki
ngdom. We do not represent that content
available on or through our site is appropriate or avail
able in other locations. We may limit the
availability of our site or any service or product described
on our site to any person or geographic
area at any time. If you choose to access our site from outs
ide the United Kingdom, you do so at your
own risk.
KEEPING ACCOUNT DETAILS SAFE
If you choose, or you are provided with, a user identificat
ion code, password or any other piece of
information as part of our security procedures, you must trea
t such information as confidential. You
must not disclose it to any third party.
We have the right to disable any user identification co
de or password, whether chosen by you or
allocated by us, at any time, if in our reasonable opini
on you have failed to comply with any of the
provisions of these terms
of
use.
If you know or suspect that anyone other than you knows your
user identification code or password,
you must promptly notify us at [insert
].
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual pro
perty rights in our site, and in the material
published on it. Those works are protected by copyright law
s and treaties around the world. All such
rights are reserved.
You may print off one copy, and may download extracts, of
any page(s) from our site for your
personal use and you may draw the attention of others w
ithin your organisation to content posted on
our site.
You must not modify the paper or digital copies of any m
aterials you have printed off or downloaded
in any way, and you must not use any illustrations, phot
ographs, video or audio sequences or any
graphics separately from any accompanying text.
Our status (and that of any identified contributors) as th
e authors of content on our site must always
be acknowledged.
 
 
 

 

TruTripper

 

TruCredit Reward Scheme – Terms and Conditions

 

Membership of the TruCredit Reward Scheme is subject to the following conditions ("TruCredit Terms and Conditions"). Any bookings made resulting from the TruCredit Rewards Scheme shall also be subject to the TruTripper Booking Terms and Conditions which can be found here.

 

The TruCredit Reward Scheme is operated by My Fly Page Limited t/a TruTripper (“we”, “us”, “our”, “TruTripper”). References in these TruCredit Terms and Conditions to "you" and "your" are to the individual member of the TruCredit Reward Scheme.

 

1.              The TruCredit Reward Scheme

 

1.1           A TruCredit is a reward that you will receive from TruTripper when completing certain ‘actions’ (such as making a booking or sharing a review) as more fully set out in clause 3, below.

 

1.2           Once obtained, TruCredits can be redeemed against services advertised for sale on www.trutripper.com (the “TruTripper Website”), subject to the conditions set out in the remainder in these TruCredit Terms and Conditions.

 

1.3           The TruCredit Reward Scheme is offered at the absolute and sole discretion of TruTripper. We reserve the right to change, remove, substitute or add to the TruCredits available through the TruCredit Reward Scheme. No representation is made that any particular TruCredit(s) will be available for any period of time or at any time, either as publicised or at all. All TruCredits or other rewards offered are at all times subject to availability.

 

2.              Registering for a TruTripper Members Account

 

2.1           To join the TruCredit Reward Scheme and begin earning TruCredits, you must register for a TruTripper Members Account via the TruTripper Website. We reserve the right at our discretion to refuse any application for a TruTripper Members Account.

 

2.2           In order to register for a TruTripper Members Account and begin earning TruCredits, you must be at least 18 years of age and a resident in the United Kingdom.

 

3.              Earning TruCredits

 

3.1           TruCredits may be earned in the following ways and subject to the following qualification criteria:

 

3.2           Please Note: Wherever you are required to ‘share’ a booking or a TruReview on a Qualifying Social Media Website in order to qualify for TruCredits, the following conditions will apply, in addition to those set out in the table below:

 

3.2.1      you must first ‘follow’ or ‘add’ (as appropriate) the TruTripper account on the Qualifying Social Media Platform in question so that TruTripper may verify the share prior to any TruCredits being awarded; and

 

3.2.2      you must have a minimum of 50 ‘friends’ or ‘followers’ attributed to the social media account that shares the booking or TruReview;

 

3.2.3      you must also use the widget provided on the TruTripper website in order to share the booking or TruReview, to enable TruTripper to provide you with a unique link and, therefore, track / validate the share.

 

Action

 

Qualification Criteria

 

TruCredits Awarded

 

Make and review a hotel or a flight and hotel booking.

The booking made must include a hotel. TruCredits will not be accrued where the booking is for a flight only or for a flight and a transfer. The booking must be paid in full, you must have travelled and an approved TruReview must be made and published on the TruTripper website.

 

Once the qualification criteria has been met, TruCredits will be awarded to the value of 2% of total booking value.

‘Share’ a booking that you have made, on a Qualifying Social Media Website.

Your ‘share’ must take place on a Qualifying Social Media Website (as set out in Clause 3.2). A TruCredit will only be awarded once per booking, per social media channel, regardless of the number of times the booking is ‘shared’ via that channel.

 

Once the qualification criteria has been met, 5 TruCredits will be awarded, per Qualifying Social Media Website.

‘Share’ a TruReview on a Qualifying Social Media Website.

Your ‘share’ must take place on a Qualifying Social Media Website (as set out in Clause 3.2). TruCredits will only be awarded once per review, per social media channel, regardless of the number of times the review is shared via that channel. TruCredits will only be rewarded in relation to ‘shares’ of approved TruReviews which are made and published on the TruTripper website.

 

Once the qualification criteria has been met, 5 TruCredits will be awarded, per social media channel.

Refer a booker - when a booking is made as a result of a booking or TruReview that you have ‘shared’ on a Qualifying Social Media Website.

The booking made as a direct result of your share on a Qualifying Social Media Website must include a hotel, TruCredits will not be accrued for flight only bookings. The booking made as a direct result of your share must be paid in full.

 

For a booking to be made as a direct result of your share it is a strict requirement that the individual making the booking must follow the link in your social media post and must accept cookies when using the TruTripper website, to ensure that we can track and validate any such booking.

 

Once the qualification criteria has been met, TruCredits to the value of 2% of total booking value will be awarded.

Leave a TruReview on the TruTripper Website

An approved TruReview must be made and published on the TruTripper Website. The TruReview must relate to services that you have booked and used via the TruTripper Website. TruCredits will only be awarded once per unique TruReview.

 

Once the qualification criteria has been met, 5 TruCredits will be awarded.

Make and review a flight only booking

Your flight only booking must be made via the TruTripper Website, the booking must be paid in full and you must have travelled and an approved TruReview must be made and published on the TruTripper website.

 

Once the qualification criteria has been met, 5 TruCredits will be awarded.

Make and review a car hire booking

Your car hire booking must be made via the TruTripper website. Your booking must be for car hire only, and will not be valid if it includes a flight. Your car hire booking must be paid in full and you must have travelled and an approved TruReview must be made and published on the TruTripper website

 

Once the qualification criteria has been met, TruCredits to the value of 2% of total booking value will be awarded.

Make and review a transfer booking

Your transfer booking must be made via the TruTripper website. Your booking must be for a transfer only, and will not be valid if it is made alongside a flight booking. Your transfer booking must be paid in full and you must have travelled and an approved TruReview must be made and published on the TruTripper website

 

Once the qualification criteria has been met, TruCredits to the value of 2% of total booking value will be awarded.

 

3.3           For the purposes of this clause 3 and the remainder of the TruCredit Terms and Conditions references to Qualifying Social Media Websites shall be to the following websites:

 

i.       Facebook;

ii.      Twitter;

 

3.4           TruCredits may take up to 14 days to appear on your TruTripper Members Account, once earned.

 

4.              Redeeming or Spending TruCredits

 

4.1           TruCredits may be redeemed via the TruTripper Website, in the following way and subject to the following restrictions:

 

Spending Options

 

Restrictions

 

Redeem TruCredits against flight only bookings

TruCredits may be redeemed against the fare element of any flight only bookings, TruCredits are not redeemable against any taxes, fees or ancillary charges incurred in a flight only booking.

 

Redeem TruCredits against hotel only or flight and hotel booking

TruCredits may only be redeemed up to the maximum value of any such booking. TruCredits may not be redeemed against any taxes, fees or ancillary charges incurred in the hotel only booking.

 

Redeem TruCredits against a car hire booking

TruCredits may only be redeemed up to the maximum value of any car hire booking. TruCredits may not be redeemed against any taxes, fees or ancillary charges incurred in the car hire booking.

 

 

4.2           No ‘black-out’ dates apply to the redemption of TruCredits. TruCredits may be redeemed at any time, providing that the TruCredit Terms and Conditions are adhered to.

 

4.3           When you redeem TruCredits as part of any booking with us, any further TruCredits that you earn in relation to that booking will be calculated on the value of the booking, less the TruCredits originally redeemed. In other words, TruCredits shall not be earned on any TruCredit spend.

 

5.              Value of a TruCredit

 

5.1           The value of a TruCredit shall always be such a sum as is stipulated in this Clause 5 of the TruCredit Terms and Conditions, at the time you seek to redeem any TruCredits. We reserve the right to amend the value of a TruCredit at our sole discretion, from time to time.

 

5.2           The current value redemption of a TruCredit is: 1 TruCredit = £1.00.

 

6.              Refund of TruCredits

 

6.1           Where TruCredits have been redeemed in full or part payment of any booking, those TruCredits will only be refunded to you where the booking itself is refundable, as per the TruTripper Booking Terms and Conditions in force at the time the booking was made.

 

6.2           If you cancel any booking paid in full or part with TruCredits, any refund that you are entitled to as a result of your cancellation shall be made in the same proportion to the method of payment originally used. By way of example, if you make a booking whereby you pay the cost 50% in TruCredits and 50% in cash, any refunds due will similarly be paid on a 50% Tru Credit, 50% cash basis.

 

7.              Expiry of TruCredits

 

7.1           The TruCredits that you have earned will only expire where no TruCredits have been earned or redeemed in any calendar year.

 

7.2           Where no TruCredits are earned or redeemed in a calendar year, all previously earned TruCredits will expire and will no longer be capable of redemption.

 

8.              No Cash Alternative

 

8.1           TruCredits shall have no cash value outside of the TruTripper Website.

 

8.2           Please Note: No cash alternative will be offered by us in place of or in exchange for any TruCredits.

 

9.              Liability

 

9.1           Nothing in these TruCredit Terms and Conditions shall exclude or limit our liability for any death or any personal injury caused by our negligence or that of any of our employees providing they were at the time acting within the course of their employment with us.

 

9.2           We shall not be liable to you if for any reason beyond our reasonable control, you are prevented from accessing any rights detailed under the TruCredit Reward Scheme.

 

9.3           We shall not be liable for any tax, fees, charges or other payments of any description which you may incur or be required to pay as a result of or in connection with any TruCredit(s) obtained and/or redeemed by you under the TruCredit Reward Scheme.

 

9.4           Any liability to taxation arising from or in connection with the provision of any and all such TruCredit(s) shall be your sole responsibility.

 

10.           General

 

10.1        If there is any reason to believe that there has been a breach of these TruCredit Terms and Conditions, we may, at our sole discretion, reserve the right to exclude you from participating in the TruCredit Reward Scheme.

 

10.2        If, in our sole discretion, we have reason to believe that a TruTripper Members Account is being abused or fraudulently used then we reserve the right to immediately suspend access to the TruTripper Members Account and to freeze any TruCredits earned for such a period as we see fit. If, acting reasonably, we are unable to discount the possibility of abuse or fraudulent use, we reserve the right to delete the TruTripper Members Account and void any TruCredits earned.

 

10.3        We reserve the right to hold void, suspend, cancel, or amend the TruCredit Reward Scheme, at our sole discretion.

 

10.4        The TruCredit Terms and Conditions may be modified, added to, withdrawn and/or substituted, in whole or part, at any time with or without prior notice at our sole and absolute discretion. Such amended conditions will be communicated to you via the TruTripper Website. The most recent TruCredit Terms and Conditions supersede and replace all previous versions.

 

10.5        These TruCredit Terms and Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.

 

 

TRU TRIPPER

 

PRIVACY AND COOKIES POLICY

 

My Fly Page Limited trading as TruTripper ("we") are committed to protecting and respecting your privacy.

 

This policy (together with our website terms of use any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.trutripper.com you are accepting and consenting to the practices described in this policy.

 

For the purpose of the Data Protection Act 1998 (the Act), the data controller is My Fly Page Limited of 30 City Road, London, United Kingdom, EC1Y 2AB.

 

INFORMATION WE MAY COLLECT FROM YOU

 

We may collect and process all or some the following data about you:

 

  • Information you give us:

 

You may give us information about you by making a booking or filling in forms on our site www.trutripper.com (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register for a Tru Tripper account, search for travel arrangements, book travel arrangements on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements and dietary restrictions (which may disclose your religious beliefs).

 

  • Information we collect about you:

 

With regard to each of your visits to our site we may automatically collect the following information:

 

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

 

  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

 

  • Information we receive from other sources:

 

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

 

USES MADE OF THE INFORMATION

 

We use information held about you in the following ways:

 

  • Information you give to us:

 

We will use this information:

 

o   we will use your name, address and credit card details to complete your booking with us.

 

o   we will also use your details to carry out our obligations arising from any contracts entered into between you us, to provide you with the information, products and services that you request from us, to manage your booking, send you notifications and communicate with you generally. 

 

o   for the purpose of completing your booking, we will have to disclose some of your information to the providers of the services making up your booking (who could be located outside the UK/EEA). We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.  

 

  • to provide you with information about other travel arrangements or services that we offer that are similar to those that you have already purchased or enquired about;

 

  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;

 

  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

 

  • Information we collect about you:

 

We will use this information:

 

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

 

  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

 

  • to allow you to participate in any interactive features of our service, when you choose to do so;

 

  • as part of our efforts to keep our site safe and secure;

 

  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

 

  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

 

  • Information we receive from other sources:

 

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

DISCLOSURE OF YOUR INFORMATION

 

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

 

We may share your information with selected third parties including:

 

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

 

  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;

 

  • analytics and search engine providers that assist us in the improvement and optimisation of our site.

 

We may disclose your personal information to third parties:

 

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

 

  • if My Fly Page Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

 

  • who act as “data processors” on our behalf, or to other organisations that perform business functions on our behalf, some of whom are outside the UK/EEA. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.

 

WHERE WE STORE YOUR PERSONAL DATA

 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

All information you provide to us is stored on our secure servers. When you submit your payment information to us, all the data is encrypted using Secure Socket Layer (SSL) technology. When the connection is encrypted, it should read "https://" in the address bar of your browser. At the bottom right corner of the screen, you will also see a symbol that confirms that the connection is encrypted.  If you use Internet Explorer icon, the icon is a small padlock. Other browsers may display different symbols to signify encryption.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

YOUR RIGHTS

 

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at complaints@trutripper.com

 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

ACCESS TO INFORMATION

 

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

AMENDMENT AND DELETION OF INFORMATION

 

If the information you have provided to us is incorrect or incomplete, you can correct some of it on the Internet. Otherwise, you can contact help@trutripper.com to correct, supplement or delete any incorrect data.

 

COOKIES

 

Information about our use of Cookies

 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

 

What are Cookies?

 

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

 

Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

 

Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.

 

By using our website with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.

 

The Cookies that we use

 

We use the following cookies:

 

  • Strictly necessary cookies.  These cookies are essential in order to enable you to move around the website and use its features, such as accessing or logging into secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

 

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

 

  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

 

  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 

Cookie

Name

Purpose

Authentication

.ASPXAUTH
ASP.NET_SessionId

Type: Strictly necessary cookies

 

These cookies are essential for our site to:

 

Allow users to login and will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

 

Basket

%sessionid%

Type: Strictly necessary cookies

 

These cookies are essential for our site to:

 

Allow you to store items in an electronic shopping basket between visits.

 

Statistics

_ga

_gat

Type: Performance cookies

 

This cookie enables us to:

 

  • Estimate our audience size and usage patterns when browsing the website. 
  • Identify improvements that can be made to improve the customer experience

 

Objecting to Cookies

 

Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 

Lifetime of Cookies

 

Except for essential cookies, all cookies will expire after session ends

 

Further information

 

To find out more information about cookies, please visit www.allaboutcookies.org.

 

EXTERNAL LINKS

 

Please note that our site contains certain literature and hyperlinks to websites owned by third parties. This privacy policy covers websites owned and controlled by us only.  Links to other websites and any information collected by these sites are not covered by this privacy statement.

 

MONITORING

 

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

 

CHANGES TO OUR PRIVACY POLICY

 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

CONTACT

 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to help@trutripper.com

 

 

Many of the flights and flight-inclusive holidays on this website  are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the partsof your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

ACCEPT COOKIESTo give you the best possible experience, this site uses cookies. Using this site means you agree to our use of cookies. We have published a cookies policy, which you should read to find out more about the cookies we use. View cookies policy.