Essential Information and Frequently Asked Questions (FAQ’s) - TruTripper

TruTripper - Essential Information and Frequently Asked Questions (FAQ’s)


Here are a selection of our frequently asked questions (FAQ’s). Here you can see further information about booking your holiday with TruTripper, leaving a TruReview and redeeming TruCredits.


You’ll also find information on your booking documents, making your holiday payment and adding additional items to your booking such as car hire and transfers.  


If you are unable to find the answer to your question, please speak to our team of travel experts in our UK based call centre on 0845 468 0112 who will be happy to help with any query you may have.


Q.  I have received my Order Confirmation, is my booking confirmed?

We always do our best to confirm your booking in full immediately, however on occasion there may be a short delay in this process.  If there is any issue with confirming your booking we will endeavour to contact you within 48 hours of your booking being made.


Q. How can I find out about my booking?

You can view your booking by logging into your TruTripper account and view the status of your booking.


Q.  Where can I find my terms and conditions?

Full Terms and Conditions can be found here on the TruTripper website:

Booking Terms and Conditions

TruCredit Terms and Conditions

Website Terms and Conditions

Privacy and Cookie Policy
 

Q.  What are TruCredits and how do they work?

TruCredits are the loyalty reward system here at TruTripper.com. They are earned through booking made and reviews shared on TruTripper.com.

There is more information on how TruCredits work and how to earn and redeem them here.

Q.  I made a booking and now I want to add a Flight/Hotel/Car/Transfer/Attraction is that possible?

No problem! Please call our travel experts in our call centre on 0845 468 0112 who will be happy to help.
 

Q.  I made a booking now I want to change/cancel it, is that possible?
When you made your booking you accepted the terms and conditions related to that booking.  Please call our call centre on 0845 468 0112 who will be able to discuss the changes you need to make and advise of any charges that are applicable.



Q. Can I change the name on my holiday booking with TruTripper?

When you make your holiday booking, please make sure you enter the name exactly as it is shown on the passport. This will help to avoid any issues at check-in or at your holiday destination.

If you need to make a change to a name, please speak to our call centre on 0845 468 0112 who will be happy to help to make this change.
 


Q. Is my booking financially protected with TruTripper?

You can rest assured that any holiday booked through TruTripper is fully financially protected through the ATOL protection scheme. This means that in the extremely unlikely event of something going wrong with your booking, your money is protected with TruTripper.


Q. Do I need to purchase travel insurance?

Here at TruTripper we would always recommend purchasing good quality travel insurance before your travel, so that you are covered for any eventuality whilst you are away. Please note that your insurance policy should cover you for cancellation and medical cover as the very minimum.



Q. How do I check in online?

The online check in process varies from airline to airline.  Please see the website of the airline you are travelling with for further information.  You will need your booking reference which you can find either on an email directly from the airline in the case of low cost carriers such as Ryanair and Easyjet or you will have received an email with the subject “Your E-tickets”.


Q. When will I be sent my e-ticket?

If you booked with a low cost carrier there is no E-ticket, you should have received an e-mail directly from the airline at the time of booking.  For all other airlines your E-Tickets will be sent within 48 hours of confirming your booking.


Q. Do I have to print off my e-ticket?

E-tickets are electronic tickets so it is not necessary to print them.  However please do not confuse E-Tickets with Airline Boarding passes which if you have checked in online you will need to print.  Please refer to the website of the airline you are flying with for specific guidelines.


Q. How do I buy a visa?

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your booked arrangements. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports.

Special conditions apply for travel to the USA, and all passengers must have the appropriate visa and individual machine readable passports. Please check www.usembassy.org.uk For European holidays you should obtain a completed and issued form EHIC prior to departure.

Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://www.gov.uk/knowbeforeyougo.


Q. When do I need to enter Advanced Passenger Information?

A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data, we will treat it in accordance with our privacy policy.


Q. How can I book in-flight extras?

These are offered at the time of booking.  If you have already booked please contact our call centre on 0845 468 0112 who will be happy to help.


Q. Is my baggage included? Can I add an extra bag?

This is dependent on the airline your reservation is with and the terms and conditions you accepted at the time of booking.  If you wish to add extra baggage or clarify this please email help@trutripper.com or call our call centre on 0845 468 0112.


Q. What is my baggage allowance?

This is dependent on the airline your reservation is with and the terms and conditions you accepted at the time of booking.  If you wish to add extra baggage or clarify this please email help@trutripper.com or call our call centre on 0845 468 0112.


Q. How can I make a complaint?

Complaints can be made in writing to complaints@trutripper.com or you can send a letter to our address which can be found here.


Q. How can I contact you by letter?

All of our current contact details can be found here

 

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